These Two Popular Hyatt Hotels Have Stopped Accepting Suite Upgrade Awards

Hyatt has removed four high-profile properties from its Suite Upgrade Awards program effective November 2025, marking the latest restriction on how elite members can redeem their most valuable certificates. The newly ineligible properties—Andaz Amsterdam Prinsengracht, Hyatt Centric San Isidro Lima, Alila Kothaifaru Maldives, and The Standard, Ibiza—previously accepted suite upgrades but now join a growing list of Hyatt locations where Globalist members and Milestone reward earners cannot confirm suite upgrades in advance.

Four Properties Removed From Suite Upgrade Program in November 2025

The exclusion of Andaz Amsterdam Prinsengracht, Hyatt Centric San Isidro Lima, Alila Kothaifaru Maldives, and The Standard, Ibiza represents the most recent policy shift affecting award usability across Hyatt’s global portfolio. Before November 2025, all four properties accepted Suite Upgrade Awards as part of standard World of Hyatt redemption benefits. Travelers who had previously confirmed suite upgrades at these locations or planned to use awards there now face the reality that these certificates cannot be applied to bookings at these specific hotels.

This development carries particular weight for frequent travelers planning trips to popular destinations like Amsterdam, Lima, the Maldives, and Ibiza. Members who earned Suite Upgrade Awards through substantial spending or nights stayed—thresholds that require 40 qualifying nights or 65,000 base points for the first certificate—now discover their awards are unusable at these formerly eligible properties. The timing of the November 2025 removal suggests Hyatt continues refining which properties participate in the award program, a pattern that has accelerated over recent years.

Broader Exclusions: Entire Brands and Long-Standing Ineligible Properties

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The four newly removed properties exist within a larger ecosystem of Hyatt locations that do not accept suite upgrades. Five entire Hyatt brands are permanently ineligible for suite upgrades regardless of location: Caption by Hyatt, Hyatt Place, Hyatt Studios, Me and All Hotels, and Destination by Hyatt Residences. This brand-wide exclusion means that any member booking at a property operating under one of these banners cannot apply a Suite Upgrade Award, eliminating entire categories of Hyatt accommodations from award eligibility.

Beyond brand-level restrictions, several high-profile luxury properties have been ineligible for years, including Park Hyatt Sydney, Park Hyatt Maldives Hadahaa, Park Hyatt Beaver Creek Resort and Spa, Andaz Tokyo Toranomon Hills, and Hyatt Paris Madeleine. Park Hyatt Beaver Creek notably stopped participating after a complete rebuild of its suites, which fundamentally changed the inventory structure and made the property incompatible with the Suite Upgrade Awards program. For luxury travelers who assume all Park Hyatt locations offer suite upgrades as a standard benefit, these exclusions represent a significant limitation on award redemption options.

The “Standard Suite” Requirement Creates Additional Barriers

Even at properties technically participating in the Suite Upgrade Awards program, members face an often-overlooked requirement: a Standard Suite must be available for purchase—either with cash or points—for the entire stay. If a hotel does not list a Standard Suite category for booking, the award cannot be applied, regardless of whether the property participates in the program or whether the member holds Globalist status. Hotels retain complete discretion over whether to offer Standard Suites for points redemption or cash purchase, meaning participation in the award program does not guarantee usability at every booking window.

This structural requirement explains why some newly ineligible properties may have functionally stopped accepting awards before their official November 2025 removal. If a property stopped offering Standard Suites for booking, members would have found their Suite Upgrade Awards unusable even though the hotel technically remained on the eligible list. The official removal of these four properties likely reflects Hyatt’s administrative decision to align the official eligibility list with properties that no longer maintain Standard Suite inventory available for redemption.

Award Earning and Expiration Timeline Affects Planning

Members earn their first Suite Upgrade Award at 40 qualifying nights or 65,000 base points earned through credit card spending and stays. Two additional Suite Upgrade Awards are earned at 50 nights (80,000 points) and two more at 60 nights (100,000 points), which achieves Globalist status. The awards remain valid for the year earned plus 14 months—meaning an award earned in 2025 expires at the end of February 2027—creating a defined window for redemption.

This timeline underscores the urgency for members holding unused Suite Upgrade Awards. With the November 2025 removals reducing eligible properties, members must act quickly to apply awards before they expire or before additional properties are removed from the program. Travelers planning stays at properties on the newly ineligible list should immediately contact the Hyatt Global Contact Center if they had intended to use awards at Andaz Amsterdam Prinsengracht, Hyatt Centric San Isidro Lima, Alila Kothaifaru Maldives, or The Standard, Ibiza.

Premium Suites Remain Off-Limits Regardless of Eligibility

Suite Upgrade Awards can only be used to upgrade to a Standard Suite—the introductory suite category at each property. Presidential suites, Diplomatic suites, specialty suites, and all premium suite categories cannot be confirmed in advance using these awards. This limitation means that even members successfully applying an award at an eligible property receive an upgrade to the standard suite tier, which may be significantly smaller or less feature-rich than the premium options available at the hotel.

For luxury travelers accustomed to accessing top-tier suite inventory through Globalist status, this restriction represents a meaningful constraint on award value. The Standard Suite upgrade, while valuable, does not provide access to the most exclusive accommodations that justify elite status at premium Hyatt locations.

How to Apply Suite Upgrade Awards After Booking

Members cannot apply Suite Upgrade Awards through the online booking engine or mobile app after a reservation is confirmed. To apply an award to an existing reservation, members must contact the Hyatt Global Contact Center via phone or Online Chat and provide their reservation number to an agent. This manual process adds friction for members who discover unused awards after booking or who realize a property has been removed from the eligible list post-confirmation.

The online booking system only allows applying Suite Upgrade Awards at the moment of initial booking, meaning members must plan ahead or accept the inconvenience of calling to modify their reservations. This procedural requirement became more significant following the November 2025 removals, as members with existing reservations at newly ineligible properties may contact the center only to learn their awards cannot be applied.

What Travelers Should Monitor Going Forward

Frequent Hyatt members should verify Suite Upgrade Award eligibility before booking at any property, particularly at newer acquisitions or recently renovated locations. The November 2025 removals suggest Hyatt will continue evaluating properties for program participation, with additional restrictions possible as the portfolio evolves. Travelers holding unused Suite Upgrade Awards should prioritize redeeming them at eligible properties before further removals occur or awards expire.

The expanding list of ineligible properties and brands reflects Hyatt’s ongoing refinement of its elite benefits structure. Members earning Suite Upgrade Awards through substantial spending and night stays should factor these eligibility restrictions into their redemption planning, ensuring their valuable awards are applied to participating properties before opportunities disappear.